The process of informational listening focuses on the ability of an individual to understand a speaker's message. It is a huge part of everyday life, and failing to understand the concept of informational listening can be very detrimental to one's quality of life and to their contribution to society. Much of the listening people engage in on a regular basis falls under the blanket of listening for information. In the office, people listen to their superiors for instructions about what they are to do. At school, students listen to teachers for information that they are expected to understand for quizzes and tests. In all areas of life, informational listening plays a huge role in human communication. wiki
Reflective listening is a communication strategy involving two key steps: seeking to understand a speaker's idea, then offering the idea back to the speaker, to confirm the idea has been understood correctly. Empathy is at the center of Rogers' approach. Dalmar Fisher, an Associate Professor at Boston College, developed a model for Reflective Listening that includes the following elements:
- Focusing upon the conversation by reducing or eliminating any kind of distraction.
- Genuinely embracing the speaker’s perspective without necessarily agreeing with it. By engaging in a non-judgmental and empathetic approach, listeners encourage the others to speak freely.
- Mirroring the mood of the speaker, reflecting the emotional state with words and nonverbal communication. This requires the listener to quiet his mind and focus fully upon the mood of the speaker. This mood will become apparent not just in the words used but in the tone of voice, posture and other nonverbal cues given by the speaker. The listener will look for congruence between words and mood.
- Summarizing what the speaker said, using the listener’s own words rather than merely paraphrasing words and phrases, thereby mirroring the essential concept of the speaker. A reflective listener recaps the message using his/her own words.
- Responding to the speaker's specific point, without digressing to other subjects.
- Repeating the procedure for each subject, and switching the roles of speaker and listener, if necessary.
- During the reflective listening approach, both client and therapist embrace the technique of thoughtful silence, rather than to engage in idle chatter
6. Make the knowledge you own by reteaching your peers
- LISTEN ATTENTIVELY and ACTIVELY TO TEACHER AND PEERS
- PRAISE YOUR PARTNERS AND PEERS
- REPEAT thoughtfully AND REPHRASE courteously
- INTERPRET and REFLECT ON KEY DETAILS MENTALLY
- PRAISE YOUR STUDENTS PUBLICLY!
- MODEL, MODEL, AND MODEL ACTIVE LISTENING AND PERCEPTIVE LISTENING!
- Lean in, be polite, be patient, and attentively focus on the speaker
- Prepare your mind to learn and connect with the speakers ideas, eliminate distraction! No fake listening, half listening or zombie listening!
- Acknowledge the speaker with eye contact, nod, and use gestures to show you’re interested and engaged with the speaker.
- Take a real interest in their ideas, view points, feelings, and or opinions.
- Make connections mentally to the big ideas not just the small details.
- Praise and complement the speaker for sharing their ideas
- Paraphrase what the speaker said and ask for clarifications if any
- Take time and actively reflect on what you learned. TEACHERS NEED TO EXPLICITLY GIVE WAIT TIME TO REFLECT ON LEARNING.